Beneficiaries' Satisfaction

Impact indicator, Outcome indicator

Indicator Phrasing

% of beneficiaries reporting to be satisfied with the provided assistance
% des bénéficiaires déclarant être satisfaits de l'assistance fournie
% příjemců pomoci uvádějících svoji spokojenost s poskytnutou pomocí

Indicator Phrasing

English: % of beneficiaries reporting to be satisfied with the provided assistance

French: % des bénéficiaires déclarant être satisfaits de l'assistance fournie

Czech: % příjemců pomoci uvádějících svoji spokojenost s poskytnutou pomocí

What is its purpose?

The indicator measures the proportion of beneficiaries who were satisfied with the provided assistance, especially its usefulness.

How to Collect and Analyse the Required Data

Collect the following data by conducting individual interviews with a representative sample of your project's beneficiaries:

  

RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)

Q1: To what extent were you satisfied with [specify the provided support], especially with its usefulness? Would you say that you were “very satisfied”, “fairly satisfied”, “fairly unsatisfied” or “very unsatisfied”?

A1: very satisfied / fairly satisfied / rather unsatisfied / very unsatisfied

  

(the following questions are not mandatory; ask them only if the previous answer is fairly unsatisfied or very unsatisfied)

  

Q2: Why were you not satisfied?

A2: (multiple options possible; modify the options based on your pre-testing)

1) I did not need it

2) I did not know how to use it

3) the quality was poor

4) it arrived too late

5) the distribution site was too far

6) it created tensions in my family

7) it created tensions in my community

8) other - specify: ................................

   

Q3: Do you have a recommendation for how to prevent such problems in the future?

A3: specify: ......................................   

      

Calculate the indicator's value by dividing the number of beneficiaries who report to be "very satisfied" or "fairly satisfied" by the total number of respondents and multiplying the result by 100. 

Important Comments

1) Disaggregate the data by sex and age groups. 

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