Water Source Users' Satisfaction

The indicator measures the proportion of people who are satisfied with the way in which the water management committees operate and maintain the local water sources (incl. their accessibility, pricing, etc.).

Collect the following data by conducting individual interviews with a representative sample of the the targeted water source users:

RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)

Q1: Do you know who is responsible for ensuring that [specify the water source] is operating well?

A1: yes / no

(ask the following question only if the previous answer was YES)

Q2: To what extent are you satisfied with the work of the [specify the responsible committee/ person]? Are you very satisfied, fairly satisfied, fairly unsatisfied or very unsatisfied?

A2: very satisfied / rather satisfied / rather unsatisfied / very unsatisfied

(the following question is not mandatory; ask it only if the previous answer is fairly unsatisfied or very unsatisfied).

Q3: Why are you not satisfied with the work of the water management committee?

A3: specify: …………………

To calculate the indicator's value, divide the number of water source users who are "very satisfied" or "rather satisfied" with the performance of the water management committee by the total number of interviewed users. Multiply the result by 100 to convert it to a percentage.

1) If the respondent says that s/he knows who is responsible for the water source's operation and maintenance, the data collectors should cross-check it by asking: "Can you tell me who is the responsible group/ person?"